CS Scale Diagnostic
Find the gaps slowing your team down and leave with a prioritized plan for fixing them.
- Customer journey and workflow review
- Gaps in ownership, coverage, and reporting
- Prioritized 90-day roadmap
$1,950Discuss package
CUSTOMER SUCCESS CONSULTING
Scale Customer Success.
Not the overhead.
We build the playbooks, operating rhythms, and practical AI workflows that help SaaS teams deliver a better customer experience as they grow.
The CS workspaceEXAMPLE WORKFLOWS
SALES HANDOFF → KICKOFF
Start with a shared success plan.Turn sales notes into a draft with the customer’s goals, owners, and first milestones.
SERVICES
Build what your team
needs next.
CS Foundation Build
Give your team a consistent way to onboard customers, spot risk, and manage renewals.
- Segmentation and customer health framework
- Onboarding, risk, and renewal playbooks
- Ownership, templates, and team operating cadence
Starting at $7,500Discuss package
AI-Native CS Accelerator
Apply AI to recurring work so CSMs have more time for customers.
- Workflow selection and readiness review
- Hands-on implementation of scoped workflows
- Human review, team enablement, and rollout plan
Starting at $11,500Discuss package
THE APPROACH
Make good CS
repeatable.
Six parts of the Customer Success operating model, designed around how your team works.
Segmentation & coverage
Define which customers need high-touch support and where pooled or digital coverage fits.
Onboarding & adoption
Set clear handoffs, ownership, and milestones from kickoff through first value.
Health & risk
Use signals your team can act on, with clear escalation paths and recovery plays.
Value & executive alignment
Capture outcomes and use them to guide business reviews and sponsor conversations.
Renewals & expansion
Build a consistent cadence for forecast reviews, renewal plans, and expansion signals.
AI workflows & team cadence
Identify where AI can help with recurring work and where your team should review the output.
MEET THE FOUNDER
Hi, I’m Tiana.
I’ve built Customer Success functions from the ground up and helped develop playbooks for fast-growing SaaS teams at Writer and Tealium. At Writer, I led enterprise AI adoption, guiding customers through onboarding, governance, and change management. My time at Salesforce gave me a firsthand look at how a mature Customer Success organization supports enterprise customers at scale.
I started all the best. to help SaaS teams put those lessons to work in systems their CSMs can use every day.
Find me on LinkedInTOOLS & RESOURCES
For the work between calls.
Coming soon: Customer Success templates, playbooks, and AI skills for the workflows your team runs every week.
LET’S WORK TOGETHER
What’s next for
your CS team?
Tell me where your team is today and what you want to improve.